The 11th National Deafblind Conference:
How Joyn Helped SensesWA Re-Engage & Reconnect Australia's Deafblind Community
SensesWA is a leading not-for-profit organisation, providing disability services to the Western Australian community since 1895. Whatever your link with disability, they are there for you, delivering high-quality, value-for-money therapy and support.
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The Conference
At A Glance
- 3-day hybrid conference
- Fully accessible platform with live captioning
- Sign language interpretation for all speakers
- Sequenced concurrent live streams
- 269 Virtual Attendees
- 119 In-Person Attendees
- 39k live stream minuted watched
Overview
Key Considerations
Has a fully customisable interface.
Can provide reliable hands-on support to their team.
Has accessibility features that would be the key in providing a positive experience for the conference’s audience.
"The ability to customise the platform to make it more accessible was very important. We needed to be able to make the transitions from one stream to the other very easy. Due to the accessibility requirements of our online delegates, the platform needed to be very user-friendly. Joyn provided exactly what we needed.”
KATIE TOMKINS,
EVENT MANAGER, & CONFERENCE SECRETARIAT,
ICEBERG EVENTS
Approach
Joyn’s accessible features made it possible for hundreds of disabled users
to interact in a forum that was specially built for them.
Each live stream was sequenced and managed by Joyn’s operators to ensure the viewing experience online matched that of the in-person event. Vital Interpreting Personnel provided sign language interpretation for each live stream, both the speaker and the interpreter could be viewed simultaneously on the platform for those tuning in online. This, paired with live-captioning technology on the platform, made it possible for members of the deafblind community to experience all that the conference had to offer from the comfort of their homes.
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“The service that we received from our Account Coordinators was truly outstanding. We were helped every step of the way and given adequate, worthwhile training and key milestones to ensure our joint success. If we were running behind on any of our milestones, our Account Coordinators would follow up with clear communication and assistance to ensure we had the tools to complete the tasks.
We were extremely pleased with the lack of assistance required from our online delegates on the day. This says to me that the platform was set up well, and was very user friendly for our users with high needs.”
Outcomes & Key Takeaways
As the first National Deafblind Conference in six years, it was no surprise that 119 registrants from across the country came to Fremantle, Newcastle and Melbourne where the conference was held in person. Many more from around the world streamed the conference online, allowing them to participate actively in real-time.
Joyn helped SensesWA and the National Deafblind Conference connect its community, share service improvements, and foster belonging. It also provided an inclusive, accessible online space for the community to communicate without effort, which made the conference a resounding success.
Joyn is committed to creating inclusive and accessible event environments because we believe that everyone should have an equal opportunity to connect, learn, and grow, no matter what. We're thrilled to have been a part of creating an inclusive space for members of the Deafblind community. It’s time to feel empowered and connected through technology!
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